McFarlan Rowlands Insurance Brokers
Carrying forward a legacy of over 120 years of exceptional customer service, we are your friends, your neighbours, your community partners and devoted insurance advocates, serving our clients across Ontario from our network of 19 offices. We care about our people. We foster an environment of inclusion, opportunity and continuous learning, and in turn, we are committed to delivering high level expertise and service that you can count on.
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Last updated on Apr 20th, 2026
Recent Activity
Brand alignment and brokerage transition announcement
Starting in January 2026, McFarlan Rowlands is aligning several brokerages so Colley Insurance, Integrisure, and McConville Omni Insurance will operate under the McFarlan Rowlands name, while Excalibur Insurance Group keeps its brand with the trade name Excalibur Insurance Group by McFarlan Rowlands o/b McFarlan Rowlands Insurance Brokers Inc. The announcement stresses that clients will continue with the same broker and service team, their policies and renewal dates will not change, office addresses remain the same, and no action is required.
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Preparing for extreme weather in Ontario
McFarlan Rowlands Insurance Brokers lays out practical steps for Ontario homeowners to reduce flood and winter storm damage, from sealing basement openings and extending downspouts to roof inspections and pipe protection. The page also lists a seven day emergency kit and recommends contacting your broker for a coverage review to identify gaps related to extreme weather.
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How Does A Claim Affect Your Insurance Premium?
McFarlan Rowlands explains that premiums are driven by risk factors like claims history, type and frequency of claims, driving record for auto, and property or industry risks. Being at fault in an accident, filing multiple claims quickly, or repeated issues such as water damage may prompt higher rates, so the broker recommends contacting them before you file a claim.
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Auto theft trends and most-stolen vehicle guidance
McFarlan Rowlands Insurance Brokers summarizes 2024 Équité Association data showing SUVs and pickup trucks dominate Canada and Ontario most stolen vehicle lists, with the Toyota RAV4 top nationally and the Honda CR-V top in Ontario. The broker notes insured losses topped more than $1.6 billion in Ontario in 2023, thefts fell about 19 percent nationwide, and insurers are requiring anti theft devices and tracking to manage risk; speak with your McFarlan Rowlands broker about coverage and potential surcharges.
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How home renovations can affect your insurance
McFarlan Rowlands Insurance Brokers lays out how common home renovations in Ontario affect insurance, from new roofs that can lower premiums to pools that raise liability. The post emphasizes notifying your broker after upgrades so coverage and premiums reflect changes in value and risk, and notes that safety and water protection measures can influence discounts.
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What To Do Immediately After An Accident
McFarlan Rowlands Insurance Brokers provides a concise five step guide for what to do immediately after a loss, from ensuring safety to working with an adjuster. The guide stresses documenting damage, not admitting fault at the scene, and contacting McFarlan Rowlands promptly for claims support.
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Preparing for Extreme Weather in Ontario, Spring 2026
McFarlan Rowlands Insurance Brokers published a Spring 2026 guide helping Ontario homeowners prepare for rapid snowmelt, ice jams, and severe storms, with step by step tips on drainage, sump pumps, basement sealing, and insurance coverage reviews. They recommend securing vehicles and outdoor items, assembling an emergency kit, and contacting their team for a policy review or risk assessment via the linked guide.
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Fraud Prevention Month advisory and tips
McFarlan Rowlands Insurance Brokers outlines fraud risks and protections for Fraud Prevention Month, including how phishing emails, fake renewal notices, post accident schemes, and storm contractor scams occur. The advisory lists clear steps to protect yourself, such as confirming identities, contacting your broker via the number on your policy, verifying contractors, and keeping detailed records.
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McFarlan Rowlands Claims FAQ
McFarlan Rowlands Insurance Brokers offers a claims FAQ with phone and online reporting options and a dedicated number at 1-888-734-8888. The page lists what to prepare for auto and property claims, explains when to file a police report, and gives immediate steps to limit damage during fire, water, or theft incidents.
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Tillsonburg branch contact details and staff listing
McFarlan Rowlands Insurance Brokers publishes full contact information for its Tillsonburg branch at 80 Brock St. E., including a local phone 519-679-5440, toll free line 888-734-8888, and fax 1-844-679-2226. The page lists branch manager Liane Papadakos plus a roster of account managers and executives with extension numbers and many staff emails on the mcfr.ca domain for direct outreach.
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Thamesford branch contact details
McFarlan Rowlands Insurance Brokers Thamesford branch is at 162 Dundas St. Thamesford, ON with local phone 519-679-5440 and a toll free line 888-734-8888. The page lists Sara Stead as CFO and Branch Manager plus the account team with direct extensions and emails for quick, specific assistance.
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Accident Report page
McFarlan Rowlands Insurance Brokers hosts an Accident Report page on their website so clients can begin reporting incidents and access guidance directly. Published on 2026-04-21, the page is available at https://mcfarlanrowlands.com/accident-report/ for submission of incident details and next steps.
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Tavistock branch contact details
McFarlan Rowlands Insurance Brokers publishes full contact details for its Tavistock branch including Box 429, 27 Woodstock St. S., phone 519-679-5440, toll free 888-734-8888, and fax 1-844-679-2226. Branch manager Charlotte Campbell and account staff Cole Lansdell, Sandra Taylor, and Travis Baynham are listed with direct extensions and email addresses on the Tavistock contact page.
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St. Thomas branch contact details
McFarlan Rowlands Insurance Brokers St. Thomas branch is at 1009 Talbot Street Unit D, with local phone 519-679-5440 and toll free 888-734-8888. The page lists branch manager Julie Vannoord and several account executives and managers with direct extensions and emails so you can reach the right specialist quickly.
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Strathroy branch contact and staff listing
McFarlan Rowlands Insurance Brokers Strathroy branch lists its office at Box 7, 303 Caradoc St. S., with phone 519-679-5440, toll free 888-734-8888, and fax 1-844-679-2226. The page includes named contacts and direct extensions and emails for Brooke Armstrong, Dave Brown, Heather Branson, Janice Phillips, Jill Kennedy, and Leisa Wall so you can reach the right person for account support.
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Port Stanley branch contact details
McFarlan Rowlands Insurance Brokers' Port Stanley branch is at 289 Bridge St., Port Stanley, N5L 1C2, open 9:00 AM to 5:00 PM. Call 519-679-5440 or toll free 888-734-8888, or email Julie Vannoord or Amy Broer for account assistance; visit the branch page at the company's website for the official listing.
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Sarnia branch contact and staff listing
McFarlan Rowlands Insurance Brokers Sarnia branch publishes a full contact roster including Branch Manager Lori Benson and six account staff at 1315 Michigan Ave. Call 519-679-5440 or toll free 888-734-8888, or visit the branch page for direct extensions and email addresses to reach the right person quickly. Use the listed direct extensions to route policy or claims questions to an account manager.
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Langton branch contact details
McFarlan Rowlands Insurance Brokers Langton branch is at 27 Queen St. Langton, ON N0E 1G0, with main phone 519-679-5440 and toll free 888-734-8888. Reach branch staff directly by extension or email: Liane Papadakos (519-913-3137 ext. 1652), Cathy Rosehart (519-913-3137 ext. 1631), and Samantha Peters (519-913-3137 ext. 1653); see the branch page for full details.
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Norwich branch contact details
McFarlan Rowlands Insurance Brokers lists the Norwich branch at Box 429, 6 Stover St. S., Norwich ON with local phone 519-679-5440, toll free 888-734-8888, and fax 1-844-679-2226. The Broker Information section names Justin Hanson as Branch Manager and provides extensions and company emails for several account managers for direct support.
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Kitchener branch contact details
McFarlan Rowlands Insurance Brokers Kitchener office provides full contact details including address at 604 Belmont Ave. W., direct phone 519-679-5440, toll free 888-734-8888, and fax 1-844-679-2226. The page names branch manager Jen Butcher and a team of account managers with direct extensions and email addresses so you can contact the right advisor quickly.
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Guelph branch contact and staff directory
McFarlan Rowlands Guelph branch is located at 1-34 Harvard Road with a main phone 519-824-4040 and toll free 888-734-8888. The page lists Sandra Majidy as branch manager and account manager, plus account managers Cassandra Nickel, Deanna Hadenko, Shawna Janes, and Vania Zadro, each with a direct extension and email for faster service.
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Ingersoll branch contact details
McFarlan Rowlands Insurance Brokers lists its Ingersoll branch at 64 Charles St. W with a local phone, toll free number, and fax, plus three named account managers including Branch Manager Kurtis Zrini. Use the provided phone numbers or the account managers emails to reach the Ingersoll team for quotes, policy questions, or claims, or visit the branch page online for the contact block.
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Aylmer branch contact details
McFarlan Rowlands Insurance Brokers Aylmer branch is at 80 John Street South, Aylmer, with local number 519-679-5440 and a toll free line 888-734-8888. A central broker line 519-913-3137 is listed with extensions and individual emails for account managers, which you can find on the branch contact page.
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McFarlan Rowlands Insurance Brokers Dorchester (Hamilton Rd.) Contact
McFarlan Rowlands Insurance Brokers lists a Dorchester office at 4172 Hamilton Road with a local phone at 519-679-5440, a toll free line at 888-734-8888, and a fax at 1-844-679-2226. Check the firm’s Dorchester contact page for direct outreach and to confirm the office address.
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Dorchester (Calvert PI.) branch contact information
McFarlan Rowlands Insurance Brokers Dorchester branch contact information lists the address at 3 Calvert Place, Dorchester ON N0L 1G3, local phone 519-679-5440, toll free 888-734-8888, and fax 1-844-679-2226. The branch page shows staff contacts including Marion Roney, Katherine Isaac, Keith Crawford, Marc Seguin, and Norm Sonnenberg with direct extensions and emails for faster service.
